Commercial Manager

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Date: 1 Apr 2024

Business Unit: Nina Hotel Island South, HK

Company: Chinachem Group

Job Overview

Supervising and monitoring the Sales team’s production and daily sales activities of travel trade/corporate segment. Promoting and developing Room business for the hotel on a daily basis.


  1. Develop and implement an account plan for each and prospective major account to acquire potential revenue opportunities.
  2. Identify potential prospects for building up business relationship.
  3. Maintain good business relationship with existing clients to ensure that they are satisfied with the service they are receiving from the hotel and to bring any adverse comments to the attention of the Management.
  4. Handle objections and complaints in the way that do not affect the interests of both the clients and hotel.
  5. Give guidelines and directions to sales staff members in problem solving.
  6. Observe the market situation and competitors’ performance and responds accordingly whenever necessary.
  7. Obtains market information, comments and leads from clients and competitors and report to Director of Sales and Marketing for necessary action.
  8. Handle overbooked situation as and when necessary.
  9. Prepare a Sales Report on daily sales activities and the Weekly Sales Call Plan.
  10. Monitor an accurate account record in the computer system for future reference and control purpose.
  11. Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.


The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 3968 8815.


We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.


  1. University or post-graduate diploma or equivalent professional hotel training is required.
  2. Minimum 3 years of experience in hotel sales.
  3. Good communication, negotiation and interpersonal skills.
  4. Independent, mature, self-motivated, result-driven plus effective selling skills.
  5. Preferably having experience in Travel Trade / Corporate market segments.
  6. Must be good command of English and Mandarin both written and spoken.
  7. Need to be a good team player.
  8. Preferably having experience in travel trade market segments.

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