Director of Housekeeping

Job Overview

The Director of Housekeeping is responsible for the strategic planning, direction, and operational control of all housekeeping activities to maintain the highest standards of cleanliness and service excellence. This role involves rigorous budget management, staff development, and cross-departmental leadership to ensure a seamless guest experience.

Responsibilities

• Lead the planning, directing, and controlling of all Housekeeping cleaning activities across the property.
• Ensure the consistent cleanliness, orderliness, and proper maintenance of all guest rooms, Food & Beverage outlets, and back-of-house areas.
• Prepare the annual departmental budget for management approval and strictly control expenses in alignment with occupancy levels and budgetary constraints.
• Plan and direct all training initiatives within the Housekeeping Department to ensure staff proficiency and service quality.
• Manage relationships with external contractors for specialized services—including but not limited to window cleaning, plant maintenance, and pest control—to ensure work meets internal satisfaction standards.
• Exercise strong leadership and effective communication when coordinating with other hotel departments to facilitate smooth operations.
• Remain on standby at the hotel during emergency situations, such as typhoons, to ensure the safety of guests and the property.
• Execute any other relevant projects or duties as assigned by senior management.

Requirements

• F.5 or above with a Certificate or Diploma in Hotel Management.
• Minimum 10 years’ supervisory experience in hotel industry with 5 years’ supervisory level in Housekeeping.
• Exceptional organizational skills with a focus on quality control and maintenance standards.
• Strong financial acumen and experience in budget preparation and expense monitoring.
• Ability to manage third-party vendors and staff arrangements effectively.
• Strong leadership skills with effective communication with other departments.
• Hands-on experience in all areas of housekeeping operations and experience in departmental training would be an advantage.
• Fluent in English and Mandarin.
• Detail-minded and possess high level of accuracy at work.
• Proficiency in MS office applications especially Word and Excel.

Personal Data Privacy

Personal Information Collection Statement pertaining to Recruitment

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to hr@ninahotelgroup.com with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.