Assistant Housekeeper

Job Overview

• Responsible for organizing and supervising the daily cleaning activities of all guest rooms, public areas, uniform and linen room and back of the house areas in accordance with the standard set by the hotel.
• Manage the quality of guest service and staff’s satisfaction.

Responsibilities

• Supervises, guides, disciplines and appraises subordinates in responsibility. Checks subordinates work frequently to make sure the best performance is maintained.
• Inspects guest rooms by permanent or casuals’ staff, especially VIP, long staying guests and S.A. rooms daily to ensure that they are in perfect condition.
• Conveys any information or decision made by management to the subordinates.
• Responsible for handling guest complaints and special cases and report the result to Director of Housekeeping or Assistant Executive Housekeeper.
• Schedules and assigns work to the subordinates. 
• Takes daily inspections in the area of responsibility.
• Be aware of hotel emergency and safety procedures and pest control.
• Conduct on the job training to supervisors, room attendants, public area attendants and office administrative.
• To organize work assigned by superior, ensure the staff understands, perform their duties quickly and efficiently in order that the quality and service are always met.
• Responsible for guest supplies and guest loan items control also bi-weekly guest supplies inventory stock check.
• Reports of any loss or damage of linen, furniture fixture or equipment.
• Keep all cleaning equipment and maintain it in good condition.
• To stand by in hotel in case of emergency, e.g., typhoon.
• Any other duties or projects as assigned by the superior(s).

Requirements

• F.5 or above with a Certificate or Diploma in Hotel Management.
• Minimum 5 years’ supervisory Hotel experience.
• Excellent leadership and communication skills.
• Fluent in English and Mandarin.
• Shift duty is required.
• Mature, independent, self-motivated, well organized and detail minded.
• Proficiency in MS office applications, especially Word and Excel.
• Able to work under pressure.

Personal Information Collection Statement pertaining to Recruitment

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to hr@ninahotelgroup.com with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.