Service Call Centre Operator

Job Overview

Provides prompt and accurate call centre services to both internal and external call and handle the daily service call centre activities as according with Hotel SOP.

Responsibilities

1. Answer guest calls courteously and efficiently.
2. Dispatch staff to meet guest requests and resolve issues.
3. Log guest requests in our system, including details like name, room number, and action taken.
4. Handle emergencies according to hotel procedures.
5. Provide message-taking services and manage calls as needed.
6. Handle wake-up calls
7. Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)

Requirements

1. Higher Diploma or above in Hospitality or related field.
2. With relevant work experience in the hotel or call service center industry is preferred.
3. Good interpersonal skills and service oriented.
4. Able to work independently and on shift duty is required
5. Flexibility to work overnight shifts is an advantage.
6. Fluent in Cantonese, English, and Mandarin.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2733.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.