Senior Service Call Centre Operator

Job Overview

Responsibilities

• Answers incoming calls.
• Direct call to guest rooms, or department through the switchboard.
• Place outgoing long distance calls for internal customers and made proper records
• Receives guest messages and deliver the same to the guests
• Record all wake up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PABX switchboard operation.
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following hotel’s set telephone etiquette.
• To be fully aware of and adhere of health and safety, and emergency procedures.
• Must be polite and courteous while answering the phone.
• Set up conference calls in different locations and time zones.
• Assists to provide on the job training to her subordinates to improve the standard.
• Update directory information on the front office software.
• Provide a paging service for hotel guests and employees.
• Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)

Requirements

• Higher Diploma or above in Hospitality or related field.
• At least 2-year solid hotel operator experience or in similar capacity.
• Proven record of luxury hotel chain experience is a plus.
• Good interpersonal skills and service oriented.
• Able to work independently and on shift duty is required.
• Flexibility to work overnight shifts is an advantage.
• Fluent in Cantonese, English, and Mandarin.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2734.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.