Retail Manager

Job Overview

The incumbent is responsible for providing pool support for F&B team in Nina Patisserie on administration tasks in a professional and courteous manner. He/she assists the department/section in-charge in developing, maintaining or improving communication for incoming and outgoing information related to Nina Hospitality’s F&B operations in Nina Patisserie. 

Responsibilities

• Serve as the central bridge for OEM logistics and pastry operations. 
• Coordinate with the Pastry team and OEM vendors to address operational requirements (ie: ordering and delivering goods). 
• Collaborate with Director of Food & Beverage and Marcom team to develop creative promotion ideas. 
• Work with Marcom team to update Nina Patisserie e-shop product selections on monthly basis. 
• Plan and execute festive product initiatives, including product innovation, packaging, logistics, and sales timelines. 
• Managing daily Nina Patisserie operations, including production, inventory control, and staffing. 
• Support the Pastry Chef in developing and implementing production schedules to meet customer demand. 
• Oversee quality control processes to ensure all products meet the highest standards of taste, presentation, and consistency. 
• Conduct regular inventory checks with vendors. 
• Monitor stock levels and initiate replenishment orders when necessary. 
• Maintain accurate records to support effective inventory control. 
• Arrange delivery trucks to all store locations to ensure timely distribution of products. 
• Deliver professional internal and external customer service, to ensure high levels of customer satisfaction, and smooth communication between departments. 
• Stay updated with industry trends and incorporate them into the menu design and presentation methods. 
• Handling administration work including filing, maintain appointment calendars, assisting with duty roster planning, and coordinating meetings.  
• Compile and prepare monthly reports, project deliverables, and food & beverage records. 
• Any other duties or projects as assigned by the superior(s). 

Responsibilities (Con't)

Requirements

• Diploma or above in hospitality or related discipline.
• 2 years of relevant experience in administrative or coordination roles in hotels, clubs or Food and Beverage groups.
• Excellent verbal and written communication skills.
• Well-versed in system application and MS Office skills including Excel and PowerPoint and Chinese Word Processing.
• Good command of Chinese and English. 

PERSONAL QUALITIES REQUIRED 

• Strong planning ang organizing skills.
• Service-oriented and a good team player.
• Committed to delivering a high level of customer service, both internally and externally.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure in a fast-paced environment and timely manners.
• Energetic, passionate and willing to walk extra miles.  
  

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2734.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.