Restaurant Manager - Coffee Shop

Job Overview

Responsibilities

1. Assist in preparing the annual F&B budget and directs the preparation of the Marketing Plan in the respective area and see to the implementation of the approved plan.
2. Monitor both the quantity and quality service standards in the outlet to ensure the guests are fully satisfied with the dining experience.
3. Ensure the brand standard requirement of the restaurant is consistently carried out.
4. Attend to guest complaints, requests, or inquiries regarding food & services and immediately take all required corrective measures.
5. Monitor team members’ performance, act as a role model of the highest standard and reinforce team motivations and morale. Organize training sessions according to the needs of the restaurant and advice from management to enhance the productivity of the team.
6. Visit other hotels, restaurants, and competitors to gauge trends, quality of food, beverage, and service, and visit markets and other sources to determine the availability and quality of needed supplies to look for possible substitutes, inform management, kitchen, cost control, and purchasing of important findings.
7. Comply with all health, and safety regulations and upkeep the hygiene standards.
8. Communicate with Chef, Assistant Managers, and Events Management Team to obtain feedback.
9. Carry out any other duties requested by the Director of F&B.

Responsibilities (Con't)

Requirements

1. Higher Diploma or above in hotel or catering Management or related field.
2. At least 5 years of experience in Food and Beverage Operations in an establishment with service standards pitched at a deluxe level, preferably with pre and post-opening experience.
3. Presentable, customer service-oriented, pleasant personality, and good communication skills.
4. Proficient in spoken and written English, Chinese, and Mandarin.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.