Resident Manager

The Company

Nina Hospitality, a wholly-owned subsidiary of Chinachem Group, operates and manages a portfolio of midscale to upper upscale hotels and serviced apartments in Hong Kong SAR. The two brands under Nina Hospitality are Nina Hotels and Lodgewood. At Nina, we are dedicated to providing people-oriented service that exceeds expectations. We create vibrant spaces that inspire our guests through our forward-thinking mindset, personalized service, and thoughtful surprises. We strive to provide an enjoyable working environment and career growth opportunities for our employees. Our goal is to create a sustainable living environment for the community and the planet.

The Role

This is a full-time on-site role for Resident Manager at Nina Hotel Tsuen Wan West located in Hong Kong SAR. The incumbent is responsible for assisting General Manager in day-to-day operational efficiency of the hotel operations including Front Office, Housekeeping, Engineering, Risk and Safety, and special projects as assigned. Other duties and responsibilities include but not limited to:

• overseeing and ensuring compliance with standard operating procedures and policies by managing the day-to-day operation of the aforementioned departments effectively and efficiently, so as to maintain and enhance service quality and ensure guest satisfaction.
• implementing departmental strategies and action plans in accordance with the hotel’s strategic sales and marketing plans and the yearly budget and delivering hotel budget goals and assisting General Manager in executing short and long-term strategic goals for the hotel.
• developing and maintaining goodwill with hotel guests by improving quality of services and standards, satisfying guest requests, resolving complaints and pacifying guests as required.
• reporting all irregularities, deficiencies and emergencies with feasible recommendation and solutions.
• conducting regular hotel walkthrough and checking on the operation efficiency, service standards, cleanliness of all the areas and follow-up on defects promptly to ensure effective maintenance of all hotel facilities.
• supporting operational team during peak hours.

Work Experience & Qualifications

• Bachelor's Degree in Hospitality Management, Business Management or related discipline
• With at least two years of hotel experiences in the capacity of Hotel Manager or Resident Manager, preferably in a large-scale of hotel operations or 5-star international hotels
• Effective leadership with emotional intelligence and empathy, able to lead by example and follow the hotel's SOP and P&P
• Highly developed organizational and communication skills, and with the ability to prioritize, delegate, schedule and manage time effectively
• Attentive to details and able to provide clear directions and make quick and right decisions
• Has a broad knowledge of industry practices, including market trends, new technologies, etc.
• Possess a well-rounded set of soft skills and a professional manner and a calm, rational approach in hectic situations
• Creative problem-solving skill
• Familiarity with relevant regulations and laws
• Fluency in written and spoken English and Chinese

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.
 
The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 3700 8608.
 
We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.