Housekeeping Supervisor

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Date: 8 Jun 2024

Business Unit: Nina Hotel Island South, HK

Company: Chinachem Group

Job Overview

  1. Responsible of running efficiency operation of hotel area. Ensure the hotel area are clean and in good condition according to the hotel standard.
  2. Supervise and control the work performance of Room Attendants and Public Area Cleaners.

Responsibilities

  1. To assign day to day work to Room Attendants included.
  2. To direct and inspect daily routine cleaning of assigned area included guest rooms and public area.
  3. To supervise the overall cleaning and servicing of guest rooms, corridors, sore rooms in accordance with the standard set by the hotel.
  4. To issue verbal and written orders for response area included emergency or non-urgent repairing to Engineering and to be follow up accordingly.
  5. To handle guest request and complaints, report to duty superior for the further handling.
  6. To organize work assigned by superior, ensure the subordinates to perform their duties quickly and efficiently as well as the quality and service are met the standard all the times.
  7. To report any irregular happening immediately from work area to duty superior such as Executive Housekeeper / Assistant Executive Housekeeper / Assistant Housekeeper or Guest Services Manager.
  8. To perform shift duty if required.
  9. To control the departmental stock in guest floor such as guest supplies, linen, cleaning supplies, cleaning equipment, etc.
  10. To assist superior to carrying out the periodical inventory stock taking for linen, operation equipment and guest amenities, etc.
  11. To provide practical train and supervise subordinates especially for special cleaning projects, assist in the proper care of equipment and usage of supplies and enforce standards of cleanliness.
  12. To update the room status by physical inspection and liaise with Housekeeping Coordinator and Guest Services Manager to prepare operation report such as DND, room discrepancy, room defects, etc.
  13. To report any loss or damage of linen, furniture, fixture or equipment.
  14. To record the daily log and conduct proper handover to next shift and duty superior before off duty.
  15. To keep floor master key and duty phone safety during working hour and return to Housekeeping office at the end of shift.
  16. To ensure that all on-day “Lost and Found” items are sent to Housekeeping Office for further handling.
  17. To perform any other duties as directed by the Assistant Housekeeper / Head Supervisor.
  18. Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)

Requirements

  1. Secondary education, vocational training school preferably.
  2. 5 years housekeeping experience with 1 year in similar position.
  3. International chain hotel experience preferably.
  4. Able to communicate in English and Cantonese, and preferably Putonghua.
  5. Physically fit, neat, tidy, and pleasant disposition, service oriented.
  6. Good interpersonal skills, good team player.
  7. Experience in operating housekeeping machines.
  8. Able to work under pressure.
  9. Strong in supervision and leadership.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

 

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 3968 8815.

 

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

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