Housekeeping Coordinator

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Date: 05-Jan-2022

Business Unit: Nina Hotel Island South, HK

Company: Chinachem Group

Job Overview

  • Responsible to handle the administration task for Director of Housekeeping and General documents of Housekeeping Department.
  • To act as communication link between Housekeeping and other departments.
  • To handle enquiries from internal and external customers promptly and accurately.


  1. To answer and record all incoming calls for service request, transmit to related personnel and refer these to concerned supervisor or superior which action must be taken at once.
  2. To collect information from Front Office, e.g. VIP arrivals, layover, day use rooms etc. Pass information to floors concern immediately.
  3. To answer guest requests and complaints in a polite helpful manner and refer these to appropriate person. Action should be taken immediately.
  4. To keep control of issuing and collecting of all keys and report to superior if any key missing or damage.
  5. To maintain and update all the correspondences and subject files in Housekeeping, e.g. key book, lost and found record, maintenance record, etc.
  6. To record and control the loanable items from Housekeeping.
  7. To control and handle all lost and found items.
  8. To handle the administrative duties with typing all memo and necessary documents.
  9. To perform shift duties and other duties as assigned by Superior.
  10. To maintain effective communication between the Front Office and the Housekeeping Department regarding room status and special guest requests.
  11. To prepare daily computer printouts and check for any special concerning about the Housekeeping Department.
  12. To communicate within the Housekeeping Department and all other department.
  13. To contact outside contractors for matter that require immediate attention, e.g. Pest control, window cleaning, etc.
  14. To process all work orders to Engineering Department.
  15. Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)


  1. A minimum of 2 years of experience in housekeeping.
  2. Formal tertiary education or VTC graduate in housekeeping management.
  3. Possess with all-rounded housekeeping experiences and exposures.
  4. Strong housekeeping knowledge.
  5. Good command of spoken English, Cantonese and Mandarin.
  6. Familiarization with hotel products and facilities.
  7. Cheerful and courteous with good telephone manner
  8. Good follow up
  9. Reliable and responsible
  10. Well-organized and able to prioritize tasks effectively
  11. Energetic and self-motivated
  12. Excellent communication and interpersonal skills
  13. Aligned with the group's Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence and Learning.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.