Host / Hostess (5-day work Week)

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Date: 18 May 2023

Business Unit: Nina Hotel Island South, HK

Company: Chinachem Group

Job Overview

Responsible for taking F&B reservation for the guests and table assignment.

Serve food and beverage to guest in a friendly manner according to the established performance standards. 

Responsibilities

  1. Behave in a sober and orderly manner and to co-operate with fellow employees and colleagues to provide efficient work within the hotel.
  2. Take F&B reservation for the guests, confirm booking and keep the record clear and well-organized.
  3. Greet the guests, escort them to the tables assigned.
  4. Take care of all flower decoration in dinning room and entrance area.
  5. Check cleanliness at the entrance area including door and window.
  6. Update the information of reservation status.
  7. Involved in the preparation of new menu, flyer arrangement and promotion poster. Update the guest history and preferences.
  8. Seek the potential guests for returned business.
  9. Responsible for the special events and ticket selling.
  10. Ordering of stationery.
  11. Familiar with the restaurant information and ensure correct information is provided to the guests.
  12. Any other relevant projects and duties as assigned by superior.
  13. Handle all reservations for the restaurant assigned.
  14. Behavior and personal appearance will always be geared to the objective of being an example to the other team members within the hotel as well as a faultless representative of the hotel. Strive to use a polite language and well-groomed behavior in relation with the hotel guest, colleagues and team member.
  15. Besides attending the weekly restaurant team member meeting, she will also attend a monthly information meeting conducted by F&B management. She will be given up-to-date information on activities within the hotel.
  16. May be needed at other restaurants during heavy workloads.
  17. Responsible for the overall functioning of banquets of events.
  18. Achieve sales target through increasing and developing sales.
  19. Coordinating with vendors and operation team to meet customer requirements.
  20. Responsible for Customer database and relationship management.
  21. Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)

Requirements

  1. F.5 or above.
  2. 3-5 year’s experience in hotel restaurant operations. 
  3. Formal training in hospitality institution.
  4. Good command of English and Chinese.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.