Guest Engagement Officer

Job Overview

Perform guest check-in and check-out duties as according to Standard Operation Procedure of hotel and handle guest enquiries in an attentive and courteous manner.

Responsibilities

1. Guest Engagement Officer is responsible and accountable for all operations related to ‘Communal Lounge Services’.
2. Meet up with lounge guests arriving or departing and escort, welcome procedure / bid farewell.
3. To ensure that the Communal Lounge related area is clean and tidy, supplied with good quality and sufficient according to the hotel’s standard.
4. To ensure a standard of service, with an emphasis on guest engagement, and to ensure staff are adequately trained to supply such service.
5. To co-operates; co-ordinates and communicates with other departments as required.
6. Personally handle guest enquiries and follow through accordingly.
7. Establish good public relations with all the Communal Lounge guests.
8. Assist guests with proper usage of any equipment.

Responsibilities (Con't)

Requirements

1. F.5 or above with a Certificate or Diploma in Hotel Management.
2. With 1 to 2 years of similar working experience in the hotel industry.
3. Familiar with PMS and Microsoft Office (Word and Excel).
4. Good communication and interpersonal skills.
5. Proficiency in written and spoken English, Mandarin and Cantonese.
6. Able to work overnight would be an advantage.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2733.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.