Guest Engagement Manager

Job Overview

Responsibilities

1. Control the overall daily operations of the Front Office and Guest Services.
2. Provide high standard quality customer service to our guests.
3. Handle guest inquiries and complaints, as well as any emergency issues in a professional manner.
4. Manage and supervise all staff in Front Office.
5. Ensure cross-departmental communication in order to handle both guest and operation issues effectively.
6. Perform any other reasonable duties as required by the Management from time to time.

Responsibilities (Con't)

Requirements

1. Higher Diploma or above in Hotel Management.
2. Preferred with relevant working experiences in the hotel industry.
3. Good communication and interpersonal skills.
4. People & guests service-oriented.
5. Proficiency in written and spoken English, Mandarin, and Cantonese.
6. Familiar with PMS and Microsoft Office (Word and Excel).

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.