Director of Front Office

The Role

This is a full-time on-site role for Director of Front Office at Nina Hotel Tsuen Wan West located in Hong Kong SAR. The incumbent is responsible for managing the day-to-day operation of the Front Office. Duties and responsibilities, including but not limited to:
 

• Oversee daily operation of Front Desk, Guest Engagement, Service Call Centre, Concierge and Valet Parking, and ensure the quality service delivered by the frontline employees would exceed our guest satisfaction
• Enhance guest experience and engagement in order to build long-term good relationship with hotel guests
• Maximize on-day rooms' revenue by achieving higher occupancy and/or average rates daily rates
• Effective people management by coaching the team and leading as a role model
• Effective handling of crisis management
• Ensure efficient operations in accordance with the hotel policies and compliance requirements

Work Experience & Qualifications

• University graduate in Hotel Management
• Over 15 years of relevant experience in medium-to-large scale hotel operations with at least 5 years in same capacity
• An innovative leader who can drive changes and apply new ways for operation efficiency
• Able to demonstrate excellent time management and decision-making skills
• Possess a strong sense of urgency and experience in handling emergencies and critical situations
• Strong interpersonal and communication skills
• Attention to details and the ability to work collaboratively with other departments to achieve the set KPIs
• Excellent written and verbal communication skills in both English and Chinese

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2722.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.