Concierge Assistant

Job Overview

Primarily responsible for providing hotel guests with efficient bell service, to ensure the baggage being delivered, collected and stored are accurate and prompt all the times.

Responsibilities

1. Provide general information to customers and guests in a good and helpful manner
2. Handle and resolve guest complaints and establish good relationship with guests and clients in the Hotel
3. Maintain proper records of luggage, parcels and letters kept at Concierge for guests
4. Handle enquiries and requests from all guests with friendly and professional manner
5. Ensure all luggage are delivered and collected accurately, efficiently and timely

Responsibilities (Con't)

Requirements

1. Diploma in hospitality management or related disciplines
2. Good interpersonal and communication skill
3. Proactive, detail-minded with pleasant personality
4. Good command of English, Mandarin and Cantonese
5. 1 year relevant working experience is preferred

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2735.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.