Assistant Director of Front Office

Job Overview

Responsibilities

• Assist the Front Office in all aspects of the department and ensure company policies and service standards are followed.
• Manage the performance, productivity, and development of all Front Office supervisory level staff.
• Provides leadership support for Front Office, Front Desk, Concierge, Service Call Centre, and Guest Relations in the daily operational duties.
• The ability to utilize interpersonal and communication skills to lead, influence, and encourage others.
• Work with superiors and subordinates to carry out procedures ensuring an efficient check-in and check-out process.
• Consistently offer professional, friendly, and helpful service.
• Assist in handling staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines.
• Ensures guest and employee satisfaction and maximizes the sales/ upsell performance of the department.
• Handles complaints, settle disputes, and resolve conflicts.
• Communicate through logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.
• Assist guests regarding hotel facilities and enquiries in an informative and attentive way.
• Other duties as assigned by superiors.

Responsibilities (Con't)

Requirements

• Degree or Diploma or above in Hotel Management.
• Preferred with relevant working experiences in the hotel industry.
• Minimum of 8-year previous proven leadership experience in hotel industry. 
• Good communication and interpersonal skills.
• People & guests service oriented.
• Proficiency in written and spoken English, Mandarin, and Cantonese.
• Familiar with PMS and Microsoft Office (Word, Excel, PowerPoint).

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2731.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.