Guest Services Manager

工作簡介

Performs the role as a general representative of the management and act on their behalf in guest relations and emergencies during the absence of the Director of Front Office and General Manager.  Oversees and direct all aspects of the hotel operation under the general direction of the Director of Front Office or his/her delegate within the limits established by Hotel. To maintain comfort and harmonic environment for all guests in the hotel at all times.

工作職責

1. Plan, organize and coordinate the daily activities of the Front Office to ensure an efficient and profitable operation that optimize guest satisfaction level to the quality standard of the hotel.
2. Monitor the daily operation, represent the management and acts on their behalf, especially in guest and staff relations.
3. Handle guest inquiries and complaints, as well as any emergency issues in a professional manner.
4. Responsible for managing and supervising all staff in Front Office.
5. Ensure the best hotel service is offered at all times, with maximum efficiency and of the highest standards.
6. Be responsible to ensure guests receive prompt and courteous services.
7. Report promptly to management for all irregularities found in the hotel operations or facilities with a recommended course of action to take.
8. Perform other duties that management deem necessary.

工作職責(續)

工作要求

1. Higher diploma or above in education requirement;
2. University graduate is preferable;
3. At least 5-year solid front desk supervision experience or in similar capacity;
4. Proven record of luxury hotel chain experience is a plus;
5. Preferred with relevant working exerience in Front Desk operation and system;
6. Skillful in complaint handling, crisis handling & performing leadership role;
7. Being diplomatic in working with various departments;
8. Strong communications skill with mature, take initiative & disciplined traits;
9. Strong command in writing and spoken English & Chinese (Cantonese & Mandarin).

個人資料私隱

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2931.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.