Service Call Centre Operator

Job Overview

Provides prompt and accurate call centre services to both internal and external call and handle the daily service call centre activities as according with Hotel SOP.

Responsibilities

1. Answer guest calls courteously and efficiently.
2. Dispatch staff to meet guest requests and resolve issues.
3. Log guest requests in our system, including details like name, room number, and action taken.
4. Handle emergencies according to hotel procedures.
5. Provide message-taking services and manage calls as needed.
6. Handle wake-up calls.
7. Any other duties or projects as assigned by the superior(s).

Requirements

1. Higher Diploma or above in Hospitality or related field.
2. At least 1-year solid hotel operator experience or in similar capacity. 
3. Proven record of luxury hotel chain experience is a plus.
4. Good interpersonal skills and service oriented.
5. Able to work independently and on shift duty is required.
6. Flexibility to work overnight shifts is an advantage.
7. Fluent in Cantonese, English, and Mandarin.

Personal Information Collection Statement pertaining to Recruitment

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to hr@ninahotelgroup.com with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.