Operations Manager - Chinese Cuisine

Job Overview

Develop and implements the restaurant’s marketing strategies to enhance brand recognition, attract customers, and increase revenue.

Responsibilities

• Oversee Chinese Restaurant, formulate & implement strategies for the outlet to maximize performance and achieve targets.
• Manage costs control, forecasted revenues, minimum wastage are obtained, and product quality standards are maintained.
• Co-operate with Director of F&B & Executive Chinese Chef on new concept ideas of all set up, table design or special themes set, etc.
• Enhance customer services, foster strong customer relationships, and drive repeat business through exceptional customer experience.
• Proactively build and maintain long-term relationships with VIPs and regular corporate clients.
• Elevating service standards, fostering a loyal clientele, and driving the culinary direction of the restaurant.
• Strong floor presence during peak hours, acting as the face of the restaurant.
• Liaise & communicate with other departments which are related on operations & administration.
• Inspect & evaluate all associates’ (or casual labour) grooming, disciplines & appearance.
• Train new and current employees on quality customer service, F&B knowledge, and internal operation training.
• Conduct daily function briefing.
• Carry out & proceed new policies which are assigned by the management.
• Handle administration paper works & basic computer knowledge on Windows Office usage.
• Other duties and projects as assigned by General Manager/Director of Food & Beverage.

Requirements

• A minimum of 5 years’ supervisory experience in large capacity dining restaurant and Chinese Restaurant experience is preferred.
• Well versed in the up-trend F&B industry with demonstrated skills in innovative thinking and strategic planning.
• Good knowledge in food & wine is a must.
• Good communication skills demonstrate ability to interact with guests, employees and third parties that reflects highly on the hotel and the Company.
• Strong organizational and leadership skills, problem solving, reasoning, motivating, organizational and training abilities.
• Flexibility in dealing with onsite or guest’s last-minute demands and when instilling a “Can-do" attitude.
• Ability to work in a team environment, create courteous, friendly, and professional work environment.
• Good time management skill and willingness to work flexible shifts and hours.
• Good written and verbal communication skills in English, Cantonese, and Mandarin.
• Proficient computer skill (e.g., Microsoft Office, outlook, Word, Excel, Outlook and PowerPoint, etc).

Personal Information Collection Statement pertaining to Recruitment

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to hr@ninahotelgroup.com with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.