Operations Manager - Chinese Cuisine

Job Overview

Develop and implements the restaurant’s marketing strategies to enhance brand recognition, attract customers, and increase revenue.

Responsibilities

• Oversee Chinese Restaurant, formulate & implement strategies for the outlet to maximize performance and achieve targets.
• Manage costs control, forecasted revenues, minimum wastage are obtained, and product quality standards are maintained.
• Co-operate with Director of F&B & Executive Chinese Chef on new concept ideas of all set up, table design or special themes set, etc.
• Enhance customer services, foster strong customer relationships, and drive repeat business through exceptional customer experience.
• Proactively build and maintain long-term relationships with VIPs and regular corporate clients.
• Elevating service standards, fostering a loyal clientele, and driving the culinary direction of the restaurant.
• Strong floor presence during peak hours, acting as the face of the restaurant.
• Liaise & communicate with other departments which are related on operations & administration.
• Inspect & evaluate all associates’ (or casual labour) grooming, disciplines & appearance.
• Train new and current employees on quality customer service, F&B knowledge, and internal operation training.
• Conduct daily function briefing.
• Carry out & proceed new policies which are assigned by the management.
• Handle administration paper works & basic computer knowledge on Windows Office usage.
• Other duties and projects as assigned by General Manager/Director of Food & Beverage.

Requirements

• A minimum of 5 years’ supervisory experience in large capacity dining restaurant and Chinese Restaurant experience is preferred.
• Well versed in the up-trend F&B industry with demonstrated skills in innovative thinking and strategic planning.
• Good knowledge in food & wine is a must.
• Good communication skills demonstrate ability to interact with guests, employees and third parties that reflects highly on the hotel and the Company.
• Strong organizational and leadership skills, problem solving, reasoning, motivating, organizational and training abilities.
• Flexibility in dealing with onsite or guest’s last-minute demands and when instilling a “Can-do" attitude.
• Ability to work in a team environment, create courteous, friendly, and professional work environment.
• Good time management skill and willingness to work flexible shifts and hours.
• Good written and verbal communication skills in English, Cantonese, and Mandarin.
• Proficient computer skill (e.g., Microsoft Office, outlook, Word, Excel, Outlook and PowerPoint, etc).

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2734.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.