Learning and Development Manager - Nina Hospitality

Job Overview

The incumbent will be focusing on the talent development directives formulation at Nina Hospitality corporate level and the development of internal learning academy to ensure the learning and development of employees is supported and long term succession planning is achieved. 

The incumbent will support Director of Human Resources - Nina Hospitality in driving the Nina Hospitality People Strategy with the ultimate goal of making Nina Hospitality to be the “Employer of Choice” by nurturing an employee-oriented high performance culture that aligning the core values of Nina Hospitality. The incumbent is responsible for the development of processes and metrics that support the achievement of the Company’s business goals.

Responsibilities

• Develops and implements a strategy to meet Nina Hospitality’s Organisation Capability and Learning and Development objectives; creates the optimal alignment between learning investments and the strategic priorities of the Company.
• Perform training needs analysis (TNA) and formulate annual training plan to meet the short/medium/long-term people development needs of NH.
• Prepare annual training budget in order to ensure a sufficient funding is available for the planned learning and development initiatives with the best ROI.
• Develop, implement and deliver learning and development programs for all levels of employees, in accordance with training needs analysis and Learning Curriculum, with topics including but not limited to customer service, languages, supervisory skills, orientation, governance and operational training.
• Develop criteria for evaluating the effectiveness of training activities and prepare periodical training evaluation to make sure that all employees are trained and developed to operate to their optimum level which ultimately contributes to the continuous success of NH;
• Prepare and update Learning and Development Policies and Procedures (P&P) accordingly
• Manage and develop departmental facilitators
• Ensure that departmental facilitators are capable to deliver quality operational training as planned.
• Manage trainee recruitment, screening, and selection (including campus recruitment talk).
• Manage the development, implementation and adaptation of the online Learning Management System (LMS) company-wide (plus mobile-learning capability) with an objective to deliver timely, cost-effective and consistent learning experience to all employees for performance support.
• Design, develop and deploy company-wide online learning programs (in-house and out-sources) covering mandatory training, compliance training and just-in-time performance support training for front-line employees by leveraging in-house development effort and external vendors.
• Support DOHR on Learning and Development budget and resources planning that balance short-term and long-term needs and development.
• Implements and monitor on NH & properties learning related metrics.
• Actively build network with external markets in gaining insights and market intelligence that contributes to long-term Talent Development and HR strategies.
• Perform duties and special projects as assigned by superior(s) and CCG’s Management.
• Any other duties or projects as assigned by the superior(s).

Responsibilities (Con't)

Requirements

• University graduate with higher degree in Human Resources Management, Business Management, Hospitality Management, or related discipline.
• Minimum of 15 years of talent development and training experience preferably in Hospitality or Customer Service industry and 5 years of which should be at the management level.
• Excellent communication and presentation skill with exposures to Talent Management, Change Management, Process Improvement and Quality Assurance.
• Good command of computer literacy including Microsoft Words, Excel and PowerPoint.  Knowledge of computer of training management system is an advantage.
• Fluency in written and spoken English and Chinese.
• Attentive and resourceful person with good knowledge of market trend research and market intelligence.
• Strong time management, planning and organizing skills for performing multiple tasks in a fast pace working environment.
• Ambitious with strong drive to succeed and a vision to develop corporate culture for sustainable growth.
• Independent, self-driven and detail-oriented and a good team player.

Personal Data Privacy

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to hr@ninahotelgroup.com with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.