Housekeeping Coordinator

Job Overview

• Responsible to handle the administration task for Director of Housekeeping and General documents of Housekeeping Department.
• To act as communication link between Housekeeping and other departments.
• To handle enquiries from internal and external customers promptly and accurately.

Responsibilities

• To answer and record all incoming calls for service request, transmit to related personnel and refer these to concerned supervisor or superior which action must be taken at once.
• To collect information from Front Office, e.g. VIP arrivals, layover, day use rooms etc. Pass information to floors concern immediately.
• To answer guest requests and complaints in a polite helpful manner and refer these to appropriate person. Action should be taken immediately.
• To keep control of issuing and collecting of all keys and report to superior if any key missing or damage.
• To maintain and update all the correspondences and subject files in Housekeeping, e.g. key book, lost and found record, maintenance record, etc.
• To record and control the loanable items from Housekeeping.
• To control and handle all lost and found items.
• To handle the administrative duties with typing all memo and necessary documents.
• To perform shift duties and other duties as assigned by Superior.
• To maintain effective communication between the Front Office and the Housekeeping Department regarding room status and special guest requests.
• To prepare daily computer printouts and check for any special concerning about the Housekeeping Department.
• To communicate within the Housekeeping Department and all other department.
• To contact outside contractors for matter that require immediate attention, e.g. Pest control, window cleaning, etc.
• To process all work orders to Engineering Department.
• Any other relevant projects and duties as assigned by superior.

Requirements

• A minimum of 2 years of experience in housekeeping.
• Formal tertiary education or VTC graduate in housekeeping management.
• Possess with all-rounded housekeeping experiences and exposures.
• Good command of spoken English, Cantonese and Mandarin.
• Familiarization with hotel products and facilities.
• Cheerful and courteous with good telephone manner.
• Well-organized and able to prioritize tasks effectively.
• Energetic and self-motivated.
• Excellent communication and interpersonal skills.

Personal Data Privacy

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to hr@ninahotelgroup.com with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.