Director of Housekeeping

Job Overview

The Director of Housekeeping is responsible for the strategic planning, direction, and operational control of all housekeeping activities to maintain the highest standards of cleanliness and service excellence. This role involves rigorous budget management, staff development, and cross-departmental leadership to ensure a seamless guest experience.

Responsibilities

• Lead the planning, directing, and controlling of all Housekeeping cleaning activities across the property.
• Ensure the consistent cleanliness, orderliness, and proper maintenance of all guest rooms, Food & Beverage outlets, and back-of-house areas.
• Prepare the annual departmental budget for management approval and strictly control expenses in alignment with occupancy levels and budgetary constraints.
• Plan and direct all training initiatives within the Housekeeping Department to ensure staff proficiency and service quality.
• Manage relationships with external contractors for specialized services—including but not limited to window cleaning, plant maintenance, and pest control—to ensure work meets internal satisfaction standards.
• Exercise strong leadership and effective communication when coordinating with other hotel departments to facilitate smooth operations.
• Remain on standby at the hotel during emergency situations, such as typhoons, to ensure the safety of guests and the property.
• Execute any other relevant projects or duties as assigned by senior management.

Requirements

• F.5 or above with a Certificate or Diploma in Hotel Management.
• Minimum 10 years’ supervisory experience in hotel industry with 5 years’ supervisory level in Housekeeping.
• Exceptional organizational skills with a focus on quality control and maintenance standards.
• Strong financial acumen and experience in budget preparation and expense monitoring.
• Ability to manage third-party vendors and staff arrangements effectively.
• Strong leadership skills with effective communication with other departments.
• Hands-on experience in all areas of housekeeping operations and experience in departmental training would be an advantage.
• Fluent in English and Mandarin.
• Detail-minded and possess high level of accuracy at work.
• Proficiency in MS office applications especially Word and Excel.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2734.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.