Bar & Lounge Supervisor

Job Overview

As a leader of Bar and Lounge operations, you will inspire service excellence, uphold brand‑aligned standards, and deliver consistently refined guest experiences. You will oversee daily operations, lead service teams, and contribute to revenue growth while maintaining the highest levels of quality, professionalism, and compliance.

Responsibilities

1. Support pre‑opening planning, outlet setup, and operational readiness, including bar layout, equipment, inventory, and compliance requirements.
2. Assist in the development and implementation of SOPs, beverage offerings, and service standards through training, mock services, and rehearsals.
3. Oversee and supervise daily bar and lounge operations to ensure smooth and efficient service flow.
4. Deliver exceptional, personalized guest experiences in alignment with established hotel and brand standards.
5. Lead, coach, train, and motivate bar service teams to consistently achieve service excellence.
6. Ensure beverage quality, presentation, and service consistency across all offerings.
7. Conduct regular stock take, manage inventory, and maintain optimal par levels.
8. Monitor sales performance, support upselling initiatives, and implement revenue‑enhancement strategies.
9. Enforce hygiene, safety, and licensing standards in compliance with statutory and hotel requirements.
10. Handle guest feedback and complaints professionally, ensuring prompt resolution and service recovery.
11. Maintain impeccable grooming standards, ambiance, cleanliness, and overall outlet presentation.
12. Assist management with staff scheduling, operational reporting, and forward planning.
13. Perform any other duties or projects as assigned by the superior(s).

Requirements

1. Certificate or Diploma in Hospitality Management or Food & Beverage Operations.
2. Minimum of 5 years’ experience in a luxury hotel bar and lounge environment.
3. At least 2–3 years in a supervisory or leadership role.
4. Strong knowledge of beverage operations, mixology, and wine service standards.
5. Proven ability to lead service teams and deliver exceptional guest service in accordance with established luxury service standards.
6. Strong leadership, organizational, problem‑solving, training, and team‑motivating capabilities.
7. Solid understanding of inventory control, cost awareness, and operational efficiency.
8. Excellent time management skills with flexibility to work shifts, weekends, and public holidays.
9. Effective written and verbal communication skills in English, Cantonese, and Mandarin.
10. Proficient in computer applications including Microsoft Word, Excel, PowerPoint, and Outlook.
11. Aligned with the core values of Nina Hospitality - Generous, Heartfelt, Vibrant, Authentic and Innovative.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2731.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.