Assistant Housekeeper

Job Overview

• Responsible for organizing and supervising the daily cleaning activities of all guest rooms, public areas, uniform and linen room and back of the house areas in accordance with the standard set by the hotel.
• Manage the quality of guest service and staff’s satisfaction.

Responsibilities

• Supervises, guides, disciplines and appraises subordinates in responsibility. Checks subordinates work frequently to make sure the best performance is maintained.
• Inspects guest rooms by permanent or casuals’ staff, especially VIP, long staying guests and S.A. rooms daily to ensure that they are in perfect condition.
• Conveys any information or decision made by management to the subordinates.
• Responsible for handling guest complaints and special cases and report the result to Director of Housekeeping or Assistant Executive Housekeeper.
• Schedules and assigns work to the subordinates. 
• Takes daily inspections in the area of responsibility.
• Be aware of hotel emergency and safety procedures and pest control.
• Conduct on the job training to supervisors, room attendants, public area attendants and office administrative.
• To organize work assigned by superior, ensure the staff understands, perform their duties quickly and efficiently in order that the quality and service are always met.
• Responsible for guest supplies and guest loan items control also bi-weekly guest supplies inventory stock check.
• Reports of any loss or damage of linen, furniture fixture or equipment.
• Keep all cleaning equipment and maintain it in good condition.
• To stand by in hotel in case of emergency, e.g., typhoon.
• Any other duties or projects as assigned by the superior(s).

Requirements

• F.5 or above with a Certificate or Diploma in Hotel Management.
• Minimum 5 years’ supervisory Hotel experience.
• Excellent leadership and communication skills.
• Fluent in English and Mandarin.
• Shift duty is required.
• Mature, independent, self-motivated, well organized and detail minded.
• Proficiency in MS office applications, especially Word and Excel.
• Able to work under pressure.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2734.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.