Customer Service and Admin Officer (Contract, 4-month)

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Date: 23-Jul-2022

Business Unit: Nina Hospitality Group Office, HK

Company: Chinachem Group


To provide customer service and administrative support to loyalty marketing team


  1. Response to members’ email and phone enquiries, manage communication with members in a friendly and professional manner.
  2. Follow up members’ application, retro claims and operations briefing with various internal departments.
  3. Provide regular administrative support to the team, e.g., data entry, reports preparations, expense claims handling, research.
  4. Assist in any other projects as assigned by superior.


  • Higher Diploma / Associate Degree or above
  • Grade E or above in Chinese Language and English Language in HKCEE or Level 2 or above in Chinese Language and English Language in HKDSEE or equivalent
  • Good command in spoken and written English and Chinese, Mandarin is a plus
  • Familiar with MS Office applications including Word, Excel and Chinese Word Processing
  • Candidates must consist of solid experience in customer service
  • Candidates with experience in administrative support will be a definite advantage.


  • Mature, well-organized, attentive to details and able to work independently  
  • Customer-oriented, with positive attitude and pleasant telephone manner
  • Good problem-solving, communication and interpersonal skills
  • Immediate available is highly preferred.
  • Aligned with the NH Group’s Core Values: Generous, Vibrant, Authentic, Heartfelt, Innovative.


We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.


The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2907.


We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.