Senior Reservations Supervisor/ Reservations Supervisor

JOB SCOPE

Assist Assistant Reservations Manager and Reservations Manager in providing training and supervision for Reservations staff. To coordinate with the Commercial Department to Reservations operation and be responsible for the discipline of department. He or she should take up the responsibilities of the Assistant Reservations Manager during his/her absence.

DUTIES & RESPONSIBILITIES

• Assist Assistant Reservations Manager to manages the daily operations of Reservations;
• Handle all reservations enquiries via emails, calls and prepare reservations confirmation letter;
• Ensure fulfillment of needs and requirements of guests who obtained prior reservations;
• Input all FIT / Group reservations from travel agents, online travel agents, corporate and individuals;
• Track all reservations picked up from all online channels like hotel website, online travel agents etc.;
• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders;
• Verify the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival;
• Actively listen to and resolve complaints;
• Provide training and supervision for Reservations staff, monitor their daily job tasks; 
• Provide training to casuals and trainee, same as a mentor;
• Perform any ad hoc duties as assigned by the superiors. 

PERSONAL QUALITIES REQUIRED

• Degree / Diploma holder in Hospitality Management or related discipline
• Minimum 6 years of working experience in Reservations, preferable at least 1 years in supervisory or managerial level
• Good in spoken and written English, Mandarin and Cantonese
• Familiar with PMS is preferred, knowledge of Opera/Cambridge is a definitely advantage

PERSONAL QUALITIES REQUIRED

• Good problem solving and guest complaint handling skills
• Good leadership and interpersonal skills
• Well-organized, detail-minded, self-motivated and multi-tasking
• Good telephone manner
• Good computational skills 

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 3700 8605.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.