Senior Reservations Agent / Reservations Agent (5 Days Work Week)

Responsibilities

• Handle all reservations enquiry via fax / email / calls and prepare reservations confirmation.
• Ensure fulfillment of needs and requirements of guests who obtained prior reservations.
• Record and file all reservation correspondence neatly and accurately on prescribed forms or folders.
• Create and manage rates and packages configured in PMS.
• Verify the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
• Actively listen to and resolve complaints and provide assistance to the Reservation Manager.

Requirements

• Diploma or above in Hotel Management.
• Working experiences in hotel industry is preferred.
• Good communication, interpersonal, and selling skills.
• Strong telephone and computer etiquette.
• Proficiency in written and spoken English, Mandarin, Cantonese.
• Familiar with PMS is an advantage.
• Less experience will be considered as Reservations Agent.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 3700 8605.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.