Reservations Manager

Job Overview

Trains and supervises the Reservations department to ensure proper selling techniques are being executed to maximize sales opportunities and room revenue.  Maximizes room revenues and average rate by closely monitoring room occupancy & rate forecast and the close dates of all types of business.  Reports any irregularities and makes recommendations without delay to DOR and the Management if found.

Responsibilities

1. Assist Assistant Director of Central Reservations to manages the daily operations of Reservations;
2. Facilitates as a team leader to lead the reservations team to achieve the business excellence according to the Hotel’s sales & marketing strategies; 
3. Monitors rooms availability status closely so as to maximize room occupancy, average rate and revenue of the hotels;
4. Well acquainted with all travel agents, airlines and corporate to maintain good business relationships;
5. Monitors reservation records to ensure all bookings are being input in computer daily;
6. Screens and checks all booking correspondences to ensure that correct rates are quoted by reservation team;
7. Screens all incoming correspondences regarding reservation request, booking confirmation, cancellations and general inquiries and responses timely;
8. Maintains individual files of contracted travel agents/ airlines for easy reference;
9. Establishes blockage, allotment and rate chart of all travel agents;
10. Makes recommendation on operating procedures so as to ensure smooth operations at all times;
11. Handle CCG referral, NH referral and VIPs bookings
12. Keeps Assistant Director of Central Reservations informed of the booking and arrival of any VIPs, special attention guest, special groups and / or any irregularities found;
13. Works harmoniously with all other hotel operating departments or supporting departments to maximize room sales and occupancy and provide satisfactory guest service;
14. Maintains Reservations section facilities in good order;
15. Monitors all OTAs individual reservations, alert Assistant Director of Central Reservations irregular movement;
16. Works closely with the vendors to monitor channel management system and on-line booking; 
17. Maintains statistics required for the revenue management and provide coaching to assist team members in maximizing room revenue for the hotels;
18. Ensures the pricing decisions are appropriately folded into the distribution channel strategies of the hotel, websites and OTAs;
19. Create and manage rates and packages configured in PMS. Monitor the room revenue yield process.
20. Monitors to maintain consistency with inventory strategies and align with pricing philosophy;
21. Co-ordinates rooms sales effort with Commercial Team and Front Office;
22. Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation teammates.
23. Provide assistance to team members to develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
24. Updates and conducts training to all reservation team members to ensure updated information on hotel products and sales program being familiarized and released;
25. Assist Assistant Director of Central Reservations to form the statistic and market intelligent, & daily analytical data report;
26. Carries out members’ appraisal, identifies and develops potential team members;
27. Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation teammates
28. Prepares monthly duty roster, annual leave plan, and administrative documents, and retrieve all monthly analysis reports;
29. Conduct interview for new comers;
30. Perform any ad hoc duties as assigned by the superiors.
31. Candidates with less experience will be considered as Assistant Reservations Manager.

Responsibilities (Con't)

Requirements

1. Degree / Diploma holder in Hospitality Management or related discipline
2. Minimum 10 years of working experience in Reservations, preferable at least 2 years in managerial level 
3. Good in spoken and written English, Mandarin and Cantonese
4. Familiar with PMS is preferred, knowledge of Opera/Cambridge is a definitely advantage

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 3700 8605.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.