Reservations Agent

工作簡介

Takes and follows through on any reservation request with pleasantness and compatibility and carry out works by inputting all necessary information into computer.

工作職責

1. Provide professional reservation services in a pleasant and efficient manner.
2. Handle reservation requests, amendments and cancellations from all sources globally.
3. Confirm and/or turn down reservation requests for accommodation.
4. Hold rooms for reservations with special requests as per superiors’ instruction.
5. Reconfirm reservation 24 hours before arrival.
6. Coordinate with Sales Department on group booking arrangements.
7. Keep all correspondence and documents in an accurate and timely manner.
8. Target on revenue maximization by increasing room occupancy and upselling.
9. Alert superiors to any sudden change of room occupancy or rate.
10. Prepare weekly and/or monthly statistical reports.
11. Sustain a professional corporate image at all times.
12. Perform other duties as and when assigned by superiors and the Management.

工作職責(續)

工作要求

1. F.5 or above with a Certificate or Diploma in Hotel Management.
2. With relevant working experiences in hotel industry is preferred.
3. Good communication, interpersonal and negotiation skills.
4. Excellent command of both spoken and written English and Chinese.
5. Familiar with PMS is a definitely advantage.
6. Aligned with the group's Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence and Learning.

個人資料私隱

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.