高級訂房部督導員

工作簡介

Ensure accurate information in PMS to cope with hotel operation need.

工作職責

1. Handle all reservations enquiry via fax / email / calls and prepare reservations confirmation.
2. Ensure fulfillment of needs and requirements of guests who obtained prior reservations.
3. Input all IT / Group / MICE reservations from travel agents, corporate accounts and individuals.
4. Track all reservations picked up from all online channels like hotel website, OTA, GDS etc.
5. Prepare Group Instruction to others department.
6. Records and files all reservation correspondence neatly and accurately on prescribed forms or folders
7. Create and manage rates and packages configured in PMS.
8. Adjust OTA rates according to Sales suggestions via Channel Manager & hotel website.
9. Verify the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
10. Actively listen to and resolve complaints. Assist the Asst Reservation Manager for the daily routine.
11. Assist the Reservation/Revenue Manager to form the statistic and market intelligent, & daily analytical data report. 
12. Any other relevant projects and duties as assigned by superior

工作職責(續)

工作要求

1. Degree / Diploma in Hotel or Sales & Marketing Management or related discipline.
2. With 5 years working experiences in hotel industry, especially Reservation field is preferred.
3. Excellent command of spoken English, Chinese and Mandarin.
4. Excellent command of written English and Chinese.
5. Familiar with PMS is a definite advantage.
6. Good communication skill.
7. Good interpersonal and negotiation skills.
8. Aligned with the group's Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence and Learning.

個人資料私隱

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.