Server (5-day work Week)

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Date: 31 May 2024

Business Unit: Nina Hotel Causeway Bay, HK

Company: Chinachem Group

Job Overview

Serve food and beverage to guest in a friendly manner according to the established performance standards.

Responsibilities

  1. Work under the supervision of the Captain.
  2. Assist the Captain, collect the food from the kitchen and serve the customer.
  3. Be punctual, efficient and above all courteous. Assume at all times a pleasing and helpful attitude towards each guest and never speak in a loud voice to other employees. Constantly strive to give excellent friendly service.
  4. Relay any customer complaints regardless how small to the restaurant-in-charge or Captain.
  5. Well-groomed and neatly dressed in the prescribed uniform. Never frequent the restaurant area either on or off duty unless in proper uniform.
  6. Area of work schedule. Be punctual and give adequate notice whenever serious circumstances prevent him/her from adhering to the schedule.
  7. Never use equipment or any purpose for which it is not intended either by house rule or by custom.
  8. Responsible to the Captain. Must assist the Captain during on duties. Must ensure before services starts that all tables are correctly laid up, mis-en-place is ready. When the Captain takes the order, he/she will proceed to the kitchen with the check. Then pick up the food when it is ready and proceed directly to the guest table. The food is to be served hot. If there are any complaints no matter how small he/she must report the matter to the captain. Tables are to be cleaned and reset at once.
  9. Make certain that his/her station is clean before going off duty. Breakage that occurred during the day must be reported to the Assistant Restaurant & Bar Manager at the end of each day.
  10. He/she must be completely familiar with all instructions contained in the hotel manual. He/she follows these instructions and detailed instruction given to him/her by the Captain at all times when working.
  11. He/she will be assigned certain side work that must be completed prior to the opening or after the closing of the restaurant each day. It is his/her responsibility to complete the work to the satisfaction of the Captain.
  12. Even though he/she is assigned to a specific station with which he must be completely familiar, he/she may be called from during the course of service to help on another station.
  13. In the absence of the Captain, he/she should be able to take the order. He/she must know how the items on the menu are prepared.
  14. He/she is aware of all house rules and not only obeys them but assists in enforcing them.
  15. Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)

Requirements

  1. F.5 or above.
  2. 3-5 years experience in hotel restaurant operations .
  3. Able to communicate in English / Chinese.
  4. Good communication and presentation skills.
  5. Good interpersonal skills and ability to provide customer service.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 3968 8815.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

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