Front Desk Agent

Job Overview

Register guests, manage reservations, provide information about rooms, rates, amenities and respond to guests’ general enquiries in a courteous, efficient and professional manner at Front Desk.

Responsibilities

1. Welcome guests upon their arrival and assign rooms
2. Perform all check-in and check-out tasks in a professional manner
3. Confirm group reservations and arrange personalized services for FITs, VIPs, event attendees, wedding guests, etc
4. Upsell additional facilities and services as appropriate
5. Register guests and collect necessary information such as contact details and exact dates of their stay
6. Inform customers about payment methods, and verify their credit card data
7. Provide currency exchange service
8. Provide information about our hotel, available rooms, rates and amenities
9. Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
10. Maintain updated records of bookings and payments
11. Operate key card system in an efficient and professional manner
12. Manage online and phone reservations
13. Respond to clients’ complaints in a timely and professional manner
14. Be well-groomed up to the standard and requirement from the Management
15. Take message for in-house guests
16. Arrange wake up calls
17. Prepare and generate Front Desk reports
18. Perform any other duties as assigned by superiors and/or the Management

Responsibilities (Con't)

Requirements

1. F.5 certificate or above;
2. Vocational Training Centre with Front Office operation studies or equivalent, preferably with work experience;
3. Good communication skills;
4. Common sense; smart and courteous;
5. Good command in written and spoken English and Chinese (Cantonese and Mandarin);
6. Knowledge in other Chinese dialects and foreign languages is welcomed;
7. General personal computer knowledge and operation;
8. Willing to work hard and learn;
9. Positive and mature;
10. Patient, honest and disciplined;

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information.  It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 3968 8815.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.