Night Manager

工作簡介

Perform the role as a general representative of the management and act on their behalf in guest relations and emergencies during the absence of the Front Office Manager and General Manager.  Oversee and direct all aspects of the hotel operation under the general direction of the Front Office Manager or his delegate within the limits established by Nina Hospitality.

工作職責

• Greet and bid farewell to all VIPs and ensure all preparations for their arrival and departure are carried out.
• Make regular courtesy calls to a selection of FIT guests to check their comfort and satisfaction.
• Follow up special requests from guests.
• Conduct daily room inspection and check VIP rooms to ensure all setups are properly assigned. Set a target for random room checking and coordinate closely with the Housekeeping Department for any defects found.
• Handle guest complaints diligently and professionally.
• Attend section morning briefing and regular departmental meeting.
• Manage and control all activities at Front Desk and to ensure a smooth and efficient operation during assigned shift. Rotation of overnight shift is needed.
• Ensure all public and service areas are clean and well maintained by frequent walk through.
• Alert Risk & Safety Manager when coming across unauthorized individuals loitering around the hotel.
• Report to respective departments when any disorders or discrepancies are detected and make recommendations for prevention of recurrences.
• Make regular spot checks to ensure all personnel are fulfilling their duties well.
• Report in the GEM log for incidents which require The Management’s attention and follow up.
• Handle valuable ‘Hold for pick up’ and valuable “Lost and Found” item for guest.
• Monitor the Front Desk operation in the absence of Front Office Manager/Assistant Front Office Manager.
• Assist Front Desk to achieve maximum occupancy and smooth operation especially during overbook situation.
• Assist in the Front Desk operation during the peak period and maintain the efficient and professional service has been delivered.
• Enforce the Hotel credit policy by monitoring requests for paid out, cash advance and personal cheques.
• Knowledgeable about the hotel’s occupancy and average rate of the previous night and the following three days. Have a comprehensive knowledge about the hotel’s forecast for the following three months.
• Handle problems of door lock and safety deposit box lock.
• Constantly aware of functions and events of the day and the near future.
• Handle Lost and Found cases and give instruction for further investigation or police assistance if necessary.
• Arrange medical consultation assistance to guest if necessary.
• Constantly check the staff’s grooming standard and discipline as according to hotel’s policies.
• Carry out regular patrol to ensure fire safety regulations.
• Act as a Commander of ‘Emergency Response Team’ and give instruction and control over any emergency situation.
• Coordinate with other departments during typhoon and bad weather signal hoisted to ensure the smooth operation.
• Ensure the accuracy of night reports.
• Check and verify the daily room rate report and responsible for running of the day-end closing of the computer system.
• Reply email of guest inquiries.
• Handle ‘Dead Move’.
• Conversant with all Reception, Cashiering and Concierge procedure.
• Any other duties or projects as assigned by the superior(s).

工作要求

• Diploma or Degree holder of Hotel Management or related disciplines
• Minimum of 5 years’ experience in Front Office and at least 2 years working in a managerial position
• Excellent command of spoken and written English, Cantonese and Mandarin
• Familiar with Word, Excel & PowerPoint
• Always be competent and confident
• Self-motivated, able to work independently and under pressure
• Service-oriented and good communication skills
• Able to work precisely and accurately
• Skilful in complaint handling, crisis handling & performing leadership role
• Excellent analytical, observation skills and multi-tasking ability
• Excellent trouble shootings, problem solving and decision making skills
• Ability to work long and flexible hours
• Aligned with the core values of Nina Hospitality - Generous, Heartfelt, Vibrant, Authentic and Innovative.

個人資料私隱

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to hr@ninahotelgroup.com with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.