Senior System Engineer

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Date: 20-Sep-2022

Business Unit: CCG Group, Chinachem Agencies Ltd, HK, Chinachem

Company: Chinachem Group

Job Overview

Provide IT infrastructure support/administration – Perform configuration, administration and troubleshooting of resources including VMware, Operating System, Active Directory, DNS, Cloud Infrastructure Service, office renovation, AV & IOT project

Responsibilities

  • Hands-on AV, Office IoT, Server and Network change and services requests
  • Network monitoring and network operation center management
  • Prepare technical design, documentation. Liaise with vendor/supplier to setup IT infrastructure
  • Administration, monitor, maintain and optimize VMware, Server, SAN, WAN, LAN and Wi-Fi networks for optimal performance and maximum availability
  • Ensure all devices (Server, SAN, routers, switches, load balancers, WiFi controllers) & Firewalls remain in good working condition
  • Configure, troubleshoot, and resolve any issues within server, network and security areas, including performance and capacity issues
  • Taking the lead in updating & documenting all hardware configuration, firmware, network diagrams and all cabling for End-Devices
  • IT Project technical support, consultancy and infrastructure design
  • Provide technical support and consultation, conduct procurement and perform project management activities for enhancement and the change in server, network and security configuration
  • Define processes to manage the IT infrastructure
  • Identify and drive service improvement initiatives to improve overall network operation quality and productivity
  • Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated
  • Onsite technical support for site office and public event

Requirements

  • University degree preferably in Computing Science or relevant discipline
  • Certificate holders CCNA and CCNP, HCIE, H3CNA, Azure AZ-104, AWS Solution Architect, VMware Certified Professional would be an advantage
  • 5 years or above related working experience in IT infrastructure support
  • Familiar with TCP/IP networking, LAN/WAN architecture and routing, cloud networking
  • Solid experience on server hardware, SAN, firewall, switching, routing, wireless, network access control system, IPSec VPN or SDWAN
  • Solid experience in larger scale IT infrastructure and network design, implementation, and maintenance
  • Experience in Microsoft products, virtualization technology, cloud infrastructure, server management, SAN management, network switch and routing management, VPN, encryption technology, backup & recovery solution, infrastructure monitoring
  • Knowledge of network security systems and their functionalities
  • Solid Experience in office IOT, AV equipment setup, management and operation
  • Solid Experience in Property Remote Office IT facility and AV equipment setup, management and operation
  • Solid Experience in office renovation, cabling and IT Server Room setup project is a must
  • Strong team player, able to learn and adopt new technologies quickly and good problem-solving skills
  • Self-motivated, quick learner and strong sense of responsibility
  • Good command of both written and spoken English and Chinese