Officer / Senior Officer - Customer Relations

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Date: 10-Sep-2022

Business Unit: CCG Group, Chinachem Agencies Ltd, HK, Chinachem

Company: Chinachem Group

Job Overview

Responsibilities

  • Maintain the brand name of the company during handover and beyond, and assist in building a superior brand standard in all upcoming projects
  • Deploy in all projects and work within the guidance of handover standard procedures
  • Perform pre-handover defects checking and handover of all newly built units and beyond
  • Monitor all defect rectification works are conducted in a timely manner
  • Handle defect enquiries and complaints from owners and residents, and follow up with the enquiries and complaints
  • Ensure all defect rectification works are conducted in a timely manner, and ensure the company’s interest is protected at all times
  • Work with the various team in planning and implementing the handover of the group’s new developments
  • Report to the management of all irregularities within the responsible area
  • Assist on any ad-hoc tasks as required by the department

Requirements

  • Diploma or above in Hotel Management or equivalent disciplines
  • Minimum 2 years of relevant experience in property handover or customer service
  • Experience in handover of upscale residential properties is a definite advantage
  • Excellent time management skill
  • Able to work independently and under pressure
  • Abilities to interact with co-workers and customers in a flexible, proactive and efficient manner
  • Candidates with more solid experience may be considered as Senior Officer