Manager - Information Technology and Solutions (HR)

Job Overview

Serve as the IT business partner for the HR department, leading a dedicated team to deliver, enhance, and support core HR technology platforms, including SAP SuccessFactors and BIPO System. This role involves aligning HR technology initiatives with business objectives, overseeing system implementation projects, and ensuring the efficient and secure operation of HR systems.

Responsibilities

• Business Partnership: Act as the primary IT liaison for the HR department, engaging with stakeholders to understand their business needs. Translate these needs into effective technology solutions that enhance HR processes and improve overall efficiency.
• Team Leadership: Lead, mentor, and develop a high-performing team to achieve operational excellence. Foster a culture of continuous improvement in HR systems and services, ensuring team members are equipped with the skills and knowledge to succeed.
• System Implementation & Enhancement: Oversee the implementation and enhancement of HR systems, focusing on key SAP SuccessFactors modules such as onboarding, offboarding, cross-boarding, and goal management, as well as the BIPO System. Lead project planning, gather requirements, design solutions, conduct testing, and manage deployment activities to ensure successful system integration.
• BAU Support: Ensure reliable and secure ongoing support for HR platforms. Promptly resolve incidents, address requests, and manage system issues to maintain smooth operations and user satisfaction.
• Vendor Management: Manage relationships and contracts with external vendors and service providers. Ensure that service quality meets expectations and that the organization receives value for its investments in technology solutions.
• Stakeholder Engagement: Collaborate closely with HR and other relevant departments to gather requirements and prioritize system enhancements. Facilitate effective adoption of technology solutions by ensuring stakeholders are informed and engaged throughout the process.
• Compliance & Security: Ensure that HR system operations adhere to internal IT security policies and comply with data privacy regulations. Implement necessary safeguards to protect sensitive information and maintain data integrity.
• Continuous Improvement: Monitor system performance to identify opportunities for process optimization. Drive initiatives aimed at continuous improvement, ensuring that HR systems evolve to meet changing business needs and enhance user experience.
• Reporting: Provide regular progress and performance reports to senior management and relevant stakeholders. Communicate key metrics, project updates, and insights to inform decision-making and support strategic objectives.

Requirements

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, HR, or a related discipline.
• PMP, CISA, or other relevant certifications are preferred but not mandatory.

Experience and skills:

• Minimum of 7 years of relevant IT experience, including at least 3 years in a leadership or team lead role.
• Proven experience with HRIS platforms, particularly SAP SuccessFactors and BIPO System.
• Strong project management skills, with expertise in system implementation and process reengineering.
• Excellent stakeholder management and communication abilities.
• Proficiency in English, Cantonese, and Mandarin.