Manager - IT Support

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Date: 03-Jun-2022

Business Unit: CCG Group, Chinachem Agencies Ltd, HK, Chinachem

Company: Chinachem Group

Job Overview


  • Identify the adaptation of PropTech
  • Collaborate with Group IT for the infrastructure
  • Liaise with different departments/ functions to understand user needs and assist in meeting those needs
  • Develop procedural documentations and relevant reports
  • Direct and monitor the progress of IT-related projects of properties and ensure their timely completion
  • Ensure the networks and computer systems in the company are operating safely and optimally
  • Ensure that information security policies are being implemented and information security risk management
  • Arrange and monitor routine support services, review event logs and escalate incidents that require management attention
  • Monitor the health and performance of services across all IT solutions/systems and perform troubleshooting
  • Support Senior Manager to establish and implement plans to in line with company and departmental objectives


  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience 7 years' relevant working experience in IT operations
  • Hands on experience in operating systems, project management, network security and system support etc.
  • Excellent problem-solving and analytical skills with strong communication and interpersonal skills
  • Strong planning and project management skills
  • Proficient in both written and spoken English and Chinese (Cantonese & Mandarin)
  • Experience in property management industry and knowledge in BIM is an advantage