Manager - IT Support

Job Overview

Responsibilities

• Identify the adaptation of PropTech
• Collaborate with Group IT for the infrastructure
• Liaise with different departments/ functions to understand user needs and assist in meeting those needs
• Develop procedural documentations and relevant reports
• Direct and monitor the progress of IT-related projects of properties and ensure their timely completion
• Ensure the networks and computer systems in the company are operating safely and optimally
• Ensure that information security policies are being implemented and information security risk management
• Arrange and monitor routine support services, review event logs and escalate incidents that require management attention
• Monitor the health and performance of services across all IT solutions/systems and perform troubleshooting
• Support Senior Manager to establish and implement plans to in line with company and departmental objectives

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience 7 years' relevant working experience in IT operations
• Hands on experience in operating systems, project management, network security and system support etc.
• Excellent problem-solving and analytical skills with strong communication and interpersonal skills
• Strong planning and project management skills
• Proficient in both written and spoken English and Chinese (Cantonese & Mandarin)
• Experience in property management industry and knowledge in BIM is an advantage