Assistant Officer - Customer Relations

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Date: 14 Jun 2024

Business Unit: CCG Group, Chinachem Agencies Ltd, HK, Chinachem

Company: Chinachem Group

Job Overview

An Assistant Officer represents the Developer on handling customer interaction, following-up works progress and preparing administrative documents .

Responsibilities

  • Maintain the brand name of the company during handover and beyond.
  • Deploy in all projects and work within the guidance of handover standard procedures.
  • Perform pre-handover defects checking and handover of all newly built units and beyond.
  • Assist in building a superior brand standard in all upcoming projects
  • Handle defect enquiries and complaints from owners and residents.
  • Ensure all defect rectification works are conducted in a timely manner.
  • Ensure the company’s interest is protected at all times.
  • Report to the management of all irregularities within the responsible area.
  • Assist on any ah-hoc tasks as required by the department.
  • Perform any other duties as assigned.

Requirements

  • Diploma or above in Hotel Management or equivalent disciplines.
  • Minimum 1 year of relevant experience in property handover or customer service.
  • Excellent time management skills.
  • Able to work independently and under pressure.
  • Abilities to interact with co-workers and customers in a flexible, proactive and efficient manner.

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