Assistant Officer - Customer Relations

Job Overview

An Assistant Officer represents the Developer on handling customer interaction, following-up works progress and preparing administrative documents .

Responsibilities

• Maintain the brand name of the company during handover and beyond.
• Deploy in all projects and work within the guidance of handover standard procedures.
• Perform pre-handover defects checking and handover of all newly built units and beyond.
• Assist in building a superior brand standard in all upcoming projects
• Handle defect enquiries and complaints from owners and residents.
• Ensure all defect rectification works are conducted in a timely manner.
• Ensure the company’s interest is protected at all times.
• Report to the management of all irregularities within the responsible area.
• Assist on any ah-hoc tasks as required by the department.
• Perform any other duties as assigned.

Requirements

• Diploma or above in Hotel Management or equivalent disciplines.
• Minimum 1 year of relevant experience in property handover or customer service.
• Excellent time management skills.
• Able to work independently and under pressure.
• Abilities to interact with co-workers and customers in a flexible, proactive and efficient manner.