Assistant Manager - Information Technology and Solutions

Job Overview

The job holder will support the operations of the Property Services and Elderly Services Departments, playing a crucial role in maintaining IT systems and enhancing service delivery through innovative technology solutions. This position demands technical expertise and strong interpersonal skills for effective collaboration with departmental teams and addressing their specific IT needs.

Responsibilities

• Liaison Role: Facilitate communication between departments and the IT team for effective job execution.

• Technical Support: Troubleshoot and resolve technical issues quickly to minimize operational disruption. 

• Project Support: Assist in planning and implementing IT projects that improve service delivery in Property Services and Elderly Services.

• Technology Needs Assessment: Collaborate with cross-functional teams to identify tech needs and recommend suitable solutions. 

• Vendor Coordination: Work with external IT vendors to coordinate support and resolve service issues. 

• Technology Evaluation: Help evaluate technology solutions and providers for departmental projects. 

• Department Collaboration: Partner with department heads to understand their tech requirements and enhance service delivery through IT solutions.

Requirements

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field

Experience and skills:

• Minimum 8 years of relevant IT support and project management experience, preferably in a property services or healthcare environment

• Familiarity with various software solutions for property management, electronic health records, or other applications commonly used in elderly services

• Experience with cloud-based systems and SaaS (Software as a Service) platforms is preferred

• Excellent problem-solving skills and the ability to work under pressure

• A client-focused mindset with the ability to establish and maintain positive working relationships with staff across various departments

• Demonstrated ability to collaborate with cross-functional teams and work effectively in a fast-paced environment